1. Data We Collect
We may collect and process the following categories of personal data from you:
a. Personal Identification Information
Contact Information: Name, email address, postal address, phone number, and business contact details (such as company name, job title, and department).
b. Client Relationship Data
Client Information: Names, contact details, relationship history, communication records, and notes related to your clients or prospects that you input into the Software.
c. Usage Data
Activity Information: Details about your use of the Software, including login times, pages viewed, features used, and interactions within the Service.
d. Technical Data
Device Information: IP address, browser type and version, operating system, device identifiers, and other diagnostic data.
e. Cookies and Similar Technologies
Information collected through cookies, web beacons, and other tracking technologies (see Section 10 for more details).
2. How We Use Your Data
We process your personal data for the following purposes:
a. Provision of Services
Account Management: To create, maintain, and administer your account.
Service Delivery: To provide, operate, and improve the Software's functionality and performance.
Personalization: To customize your experience and deliver content and features relevant to your success when using the product.
b. Communication
Administrative Notices: To send you important information regarding the Software, such as updates, security alerts, and changes to our terms and policies.
Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.
c. Analytics and Improvement
Usage Analysis: To monitor and analyze usage trends and preferences, improve the Software, and develop new products, services, features, and functionalities.
d. Legal Compliance
Regulatory Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
Enforcement: To enforce our End-User License Agreement (EULA) and other agreements, including investigation of potential violations.
e. Marketing (with Consent)
Marketing Communications: With your consent where required, to send you newsletters, new feature and content alerts, and other communications about our products and services.
3. Legal Basis for Data Processing (GDPR Users)
For individuals located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:
a. Contractual Necessity
Processing is necessary to perform our contractual obligations to you, or to take pre-contractual steps at your request (e.g., providing access to the Software).
b. Legitimate Interests
Processing is necessary for our legitimate interests, such as improving and securing the Software, provided that such interests are not overridden by your data protection rights.
c. Consent
Where required by law, we will obtain your consent before processing your personal data for specific purposes (e.g., sending marketing communications).
d. Legal Obligations
Processing is necessary to comply with our legal obligations, such as record-keeping and reporting requirements.
4. Your Rights (GDPR Users)
Under the GDPR, you have the following rights regarding your personal data:
a. Right to Access
You have the right to request confirmation as to whether we process your personal data and access to such data.
b. Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data we hold about you.
c. Right to Erasure
You have the right to request the deletion of your personal data under certain conditions.
d. Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data in specific circumstances.
e. Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
f. Right to Object
You have the right to object to the processing of your personal data based on legitimate interests, and to direct marketing.
g. Right to Withdraw Consent
If processing is based on consent, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at RelationshipLadders@ALCLeadership.com . We will respond to your request within the time frame required by applicable law.
5. Your Rights (CCPA Users)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
a. Right to Know
You have the right to request that we disclose certain information about our collection and use of your personal data over the past 12 months.
b. Right to Delete
You have the right to request the deletion of your personal data that we have collected and retained, subject to certain conditions.
c. Right to Opt-Out of Sale
You have the right to opt-out of the sale of your personal data. Note: We do not and will not sell personal data.
d. Right to Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights.
To exercise your CCPA rights, please contact us at RelationshipLadders@ALCLeadership.com . We may need to verify your identity before processing your request. To verify your identity when making a CCPA-related request, we may ask you to provide certain information to confirm your identity, such as login credentials, or request additional information from you to match our records.
6. Data Sharing and Disclosure
We may share your personal data with third parties under the following circumstances:
a. Service Providers
We engage trusted third-party service providers to perform functions and provide services to us, such as hosting, data analysis, IT services, customer service, and email delivery. These providers have access to personal data only as necessary to perform their functions and are contractually obligated to maintain confidentiality and security. These service providers are contractually obligated to protect your data in a manner that is consistent with this Privacy Policy and applicable data protection laws.
b. Legal Compliance and Protection
We may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of RelationshipLadders, LLC.
- Prevent or investigate possible wrongdoing in connection with the Software.
- Protect the personal safety of users of the Software or the public.
- Protect against legal liability.
c. Business Transfers
In the event of a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal data may be transferred to a third party as part of that transaction.
d. Consent
We may share your personal data with third parties when we have your consent to do so.
7. Data Retention
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
a. When you close your account or the Agreement is terminated, we may retain your personal data for a reasonable period to comply with our legal obligations, resolve disputes, and enforce our agreements.
b. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:
a. Encryption: Data encryption in transit and at rest where applicable.
b. Access Controls: Restricting access of personal data to authorized personnel who need to know that information.
c. Security Protocols: Regularly reviewing our information collection, storage, and processing practices.
d. Data Breach Notifications: In the event of a breach involving unauthorized access, disclosure, or destruction of personal data, we will promptly notify your company and relevant supervisory authorities, where applicable, in accordance with GDPR guidelines. We will ensure that notifications are made:
- To the company without undue delay, and within 72 hours of becoming aware of the breach, where feasible, unless the breach is unlikely to result in a risk to the rights and freedoms of individuals.
- To supervisory authorities, when required, within 72 hours of identifying the breach.
If a breach is likely to result in a high risk to your rights and freedoms, we will also inform you directly of the breach without undue delay, providing clear information on the nature of the breach, the steps taken, and recommendations to mitigate potential adverse effects.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
9. International Data Transfers
Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from those of your country.
a. If you are located in the EEA or UK, we will ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy, such as implementing Standard Contractual Clauses approved by the European Commission.
10. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect and use personal data about you. We use third-party analytics services, such as Google Analytics, which may collect data about your interactions with the Software. You can opt-out of Google Analytics by installing the Google Analytics opt-out browser add-on. For more information about the types of cookies we use and how to control them, please see our Cookie Policy.
a. Types of Cookies We Use
- Essential Cookies: Necessary for the operation of the Software.
- Analytical/Performance Cookies: Help us to recognize and count the number of visitors and see how visitors move around the Software.
- Functionality Cookies: Used to recognize you when you return to the Software and personalize content for you.
b. Managing Cookies
You can manage your cookie preferences through your browser settings. However, if you disable or refuse cookies, some parts of the Software may become inaccessible or not function properly.
11. Children's Privacy
Our Software is not intended for use by individuals under the age of 18. We do not knowingly collect personal data from children under 18. If we become aware that we have collected personal data from a child under 18 without parental consent, we will take steps to remove that information from our servers.
12. Third-Party Links
The Software may contain links to third-party websites or services that are not owned or controlled by RelationshipLadders, LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (sent to the email address specified in your account) or by means of a notice within the Software prior to the change becoming effective.
a. The "Effective Date" at the top of this Privacy Policy indicates when it was last revised.
b. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.
c. We will provide notice of material changes 14 days before they take effect.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: RelationshipLadders@ALCLeadership.com
Mailing Address: 1900 Empire Blvd, Suite 200, Webster, NY 14580
Acknowledgment
By using the Software, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
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